April 2023

Introducing Manual Adjustment Tool

The all-new Manual Adjustment Tool in RevRec allows you to make adjustments directly to revenue and expense results and ensures that RevRec maintains accurate and up-to-date information by providing greater control and enhanced financial reporting process. The feature comes with:

Efficient Adjustment Process where you can upload adjustments using a template, make adjustments at a detailed (e.g., sale order level) or aggregated level. RevRec automatically generates journal entries based on GL mapping rules and configurations.

Flexibility and Control to post multiple adjustments as needed and manage them easily through the RevRec web UI. You can review, update, or delete adjustments before closing an accounting period.

Compliance and Auditability where you can add explanations and context to each adjustment and save supporting documentation for reviews. You can track manual adjustments using RevRec's reports with the 'Manual Adjustments' filter.

RevRec Fixes

We've made a bunch of performance bug fixes, and minor improvements.

Introducing Apple App Store Integration (EAP)

RevRec's App Store integration (EAP) automates the revenue recognition for your App Store subscriptions. RevRec will sync detailed subscription transaction data from your App Store's [link_static https://developer.apple.com/help/app-store-connect/reference/subscriber-report/]Subscriber[] report on a daily basis, and apply the revenue recognition rules based on subscription's duration. Additionally, you can configure RevRec to automatically process Apple's platform fee charge as an expense and apply expense recognition rules.

CB SDK and one CRI

We are excited to announce a new update to RevenueStory that will improve the syncing of invoices for our users. Previously, there was an issue with invoices not syncing due to a type mismatch for the property date_to, resulting in a runtime exception with the message - Type mismatch for property date_to. Expected java.lang.Integer but contains java.lang.Long.

Razorpay Enhancements

As part of the Razorpay enhancements made, you will now be able to offer the below to your customers:

• Gifting flow for customers while using Razorpay as the payment gateway.
• Accept payments through Razorpay for one-time purchases.
• Accept pending payments through Razorpay and be able to use the payment method for future charges if applicable.

We have made the following enhancements to the above workflows in the Checkout process on our platform.

Prevent existing payment methods for CIT Transactions- With this update, end customers cannot use existing payment tokens' reference IDs for CIT transactions. This means that existing payment methods connected through Razorpay will not be listed as part of the above workflows.

New payment methods will not be saved as the workflows come with a one-time charge, there is no need to save the payment method for future transactions.

No Mandate flow for gifting and one-time purchases- The new payment method provided during the checkout process will not trigger a mandate flow. Since there are no recurring charges involved in the workflows, there is no need to set up a mandate for the payment method.

Collect now pages- You will be able to use the payment method for future charges if applicable.

Customizing the RBI mandate message- This gives you more control over the messaging for your customers and allows for future-proofing translations if Chargebee supports regional languages in the future. You can also customize whether the maximum amount that can be debited is called out in the mandate message or not. By default, the maximum amount will not be included in the mandate message, but you can choose to call it out based on their preferences. Additionally, translations for the mandate message can be provided through the language pack, making it easy to provide a localized experience for your customers.

Stripe Integration Enhancements

The following enhancements were released:

You can now configure accounting recognition rules for credit notes based on the reason code in Stripe, to apply retrospective, perspective, or point-in-time methods.

RevRec now supports the use case where the deal in HubSpot includes one time charge. RevRec will now associate such invoices in Stripe to the sales orders, instead of creating separate sales orders for these one time charges.

SSP Rule Enhancement

RevRec now allows you to set the configuration of revenue recognition rule waterfall logic so that the revenue recognition rule specified in the Standalone Selling Price (for example, at product level) can override the start and end dates for order item level in the sales order input data - making RevRec more versatile and easier for implementation.

Export Format Option and Import Format Alignment

We are excited to introduce a new feature that allows you to export data in the import format, matching the headers/field names and fields of the import format, and reducing the need for format conversion. In addition, the CSV export format now matches the import format, including the fields and pre-filled information, making it easier for merchants and migration engineers to migrate existing subscriptions to Chargebee and perform bulk operations without spending additional hours on format conversion. These improvements align the data export and import formats for subscriptions and product catalog, without causing any disruptive changes to customers already using the existing export format.

Improved Line Break Functionality in Comments and Notes Section

Previously, you were unable to give a line break in the comments and notes section when using the Leap ability, which caused the comment to be posted when pressing the enter key. With this update, you can now have the ability to use both the enter and shift+enter keys to create line breaks in comments and notes. This update affects modules such as Quotes, Subscriptions, Invoices, Credit Notes, and wherever the Notes and Comments section is used.

Copy Information from Index Pages using Copy Button

We're excited to announce the latest update to our application, which includes the addition of a new feature that makes copying information even more convenient. This feature has been added to the Subscription, Invoice, Credit Note, and Orders Index pages, allowing users to copy the respective IDs with just double-click or by using a separate copy button. In addition to these fields, we've also introduced this option for two more fields: Email ID and Phone number.

Improved User Experience with Highlighted Credit Note Name

With this update, users will now find it easier to navigate through the system as the credit note name will be highlighted, providing a more intuitive and straightforward experience.

Tax-related Fixes

The following issues were fixed with this release:

Transactions were not syncing into TaxJar with the error message 'the amount must be equal to the sum of line items and shipping, excluding sales tax'.

With Avalara configured for sales tax in the EU region, the exempt reason populated in the invoice was found to be incorrect.

With Avalara for US region enabled, inability to update the company name for a customer record with US address.

We identified a field value mismatch for 'isTaxed' between EU/UK and other regions for reverse charge exemption.

With Avalara configured for tax calculation, the VAT exemption note was found to be missing from invoices for EU customers.

QuickView License Enhancement

RevRec now automatically closes the accounting period on the second business day after the calendar month ends. This ensures that changes introduced in later periods will not alter the results for the historical period, and rather be reflected in the period when the changes occur.

Custom SMTP Server Approach for Email Engine

This release includes the following:

Flexibility for the merchant to use any email engine for outgoing emails for their customers

Merchants can configure their SMTP server details in receivables and instantly start using their own SMTP server for email communication.

Invoice & Customer Views - New Fields

No of emails opened & Last email opened fields have been added to the Invoice View and Customer View respectively.

An insightful data point that provides insight into consumer response behavior.

The data point also signifies the consumer's willingness to make the payment thereby hinting at churn.

Disaster Recovery

We've strengthened RevRec's disaster recovery functions to eliminate the risks of single point failures so that all RevRec instances data and processes can be replicated and restored using a new cloud infrastructure when the normal system infrastructures are disrupted.

Foreign Exchange Rate

We've streamlined the foreign exchange rate download process and added a new function to automatically identify, configure, and download data for new foreign currencies.

Email Stats

We have added Email Stats as a new tab in the Top Stats section. This tab includes the following stats:

Emails Sent - Total number of emails sent via Receivables across all your customers in the last 30 days

Delivery Rate - The rate at which emails have been delivered to your customers against the total sent in the last 30 days

Open Rate - The rate at which emails have been opened by your customers against the total delivered in the last 30 days

Reply Rate - The rate at which customers have replied to the emails against the total emails opened in the last 30 days

Amount Engaged - The number of invoices that have been engaged through our emails to your customers in the last 30 days

Cancelled Reason - Auto Engagement

A new field - Cancelled Reason has been added to Auto Engagement > Payments > Subscriptions.

Displaying Multi Business Entity Name

With this release, the Business Entity name will be displayed throughout the Receivables site.

New Placeholders for Emails

Seven new placeholders have been added under Email Templates, Auto Engagement and Remind via Email Customer Flyout These placeholders are - Current Month, Current Year, Previous Month, Previous Year, Last Attempted Payment Amount, Last Attempted Payment Status, and Last Attempted Payment Date. These placeholders will help the merchants to write more engaging emails.

User Access - PFR Reports

Provision to provide access to PFR Reports for users has been added to Settings > Users and Permissions > Roles and Permissions. Two options for selective access have been added under PFR Reports as PFR Billing Report and PFR Invoice Report. Any new report will automatically be added under one of these categories. By default, access to both the reports is enabled.

Locale Name Column - Customer and Invoice View

With this release, a new column called Locale Name will be available in the Customer View and Invoice View. Merchants can choose to add this column to the view from the Column Chooser. The same is added in advanced filters on both the views (Customer & Invoice) as well as auto engagement. Merchants can now filter, create views and engage with customers having a specific locale.

Chargebee Receivables - New Look

All the product offerings of Chargebee have gone through a rebranding process, as part of which there is a new logo, color schemes, and look and feel of the products have been changed and reimagined.

Font Size Selector - Email Editor

With this release, merchants will now be able to select the font size of email body text using the font size selector plugin in the email editor.

Rebranding changes for RevenueStory

We are excited to announce that we have completed a rebranding effort for the CB website and app. We have used the Cookie UI DLS tool to update the color tokens for different pages to achieve this update. However, we have identified an issue with the Revenue Story pages, where the pages are only partially connected to the CookieUI and require updating to reflect the new rebranding theme. To address this issue, we have implemented a new feature that ensures that each Revenue Story page reflects the new rebranding theme, providing consistency across the platform.

Braintree ACH support via Chargebee JS

You can now collect payments from your end customers via Braintree ACH during Checkout while using Chargebee JS for creating a new subscription.

Braintree ACH support for Hosted Pages

You can now collect payments from your end customers via Braintree ACH during Checkout while using the In-app layout of Checkout for Checkout new subscription, Checkout existing subscription, One-time Checkout, In-app layout of Portal, and Pay Now hosted pages.

Subscription Fixes

The following customer reported issues were fixed with this release:

While future subscriptions with unbilled charges were created, the contract value was not displayed correctly as per the discount. Also, while extending the next billing date by raising unbilled charges, the contract value was getting updated but while deleting the unbilled charges, the contract value was found to remain unchanged.

Inability to apply a one-time coupon while changing a subscription via item API to check out a different plan for the subscription.

The update subscription was found to not work when the quantity of the associated addon reached a certain value. This is now fixed!

Salesforce CRM Integration Package v1.55

The following new features and enhancements were released with this release:

Salesforce Flow Support: We have added support for Manage CB Actions to be used in Salesforce Flows. This allows you to incorporate CB actions into your flows and automate more of your business processes. We are also planning to add more actions in the future. Learn more.

Field Mapping Improvement: We have enhanced our field mapping capabilities to include ID and Formula Fields, which can now be mapped from Salesforce into Chargebee. The formula field value used will be what is populated at the time of the sync, providing more accurate and up-to-date data. Learn more.

Deactivated Price Book Entries: We have improved our handling of deactivated price book entries, which previously presented an error and prevented users from proceeding. With the new update, if a price book entry is deactivated, an error message will be displayed, and you will be able to remove the deactivated product without disrupting your workflow.

New UI for Plan, Add on, and Charges To make it easier for users to find specific plans, add-ons, or charges, we have implemented the "Add Filter" option in the Plans, Charges, and Add-Ons sections. This allows you to narrow down your search results and quickly locate the information you need. Learn more.

Amount Field Improvements We have enhanced the Amount field on Salesforce Opportunities to reflect the full term of an add-on if its frequency is different from the associated plan. For example, a 1-year plan with a 1-month add-on will now reflect 1 year + 12 months.

Renewal Behavior Updated We have updated the renewal behavior of Chargebee integrations with Salesforce so that renewals created through the Chargebee integration will no longer overwrite changes each night.Additionally, we have introduced a new field called Renewal Opportunity Behavior, which provides greater control over the renewal behavior. You can leave this field blank if you don't want to make any changes.

Sync Billing Contact Additional contacts marked within Chargebee as a Billing Contact will now reflect in Salesforce based on your contact sync settings. This makes it easier to manage billing information across both platforms.

Subscription Creation When creating a subscription, you will now receive a message indicating whether the subscription has been successfully created or not. Additionally, the Chargebee Subscription-related list will now reflect new subscriptions without requiring a page reload.

Contract Term Sync We have added Contract Term Sync under Chargebee Settings > Sync Rules > Chargebee Settings, which allows you to control the syncing of all contract terms associated with subscriptions in Salesforce.

Product Family The product family will now be pre-populated if there is only one product family available, making it quicker and easier to assign products to the correct family.

Initial Sync We have improved the initial sync process so that it no longer pulls in all records at once. Instead, it will only pull in customers, products, and subscriptions, with other records syncing over time through our auto/targeted syncs.

Access Control We now support Salesforce Public Groups containing Roles, allowing for greater control over access to sensitive data.

Custom Reason Codes We now support custom cancellation reason codes, allowing for tailoring of the cancellation process to cater to your specific needs.

Invoice Fixes

The following issues were fixed with this release:

We identified and offered a solution to the issue where for some customer records, one day of usage was missing on a pending invoice since the usage data considers the users' machine timezone instead of site level timezone.

We identified and fixed a bug to allow deleting line items operation only for a pending invoice.

Subscription Fixes

The following issues were fixed with this release:

Inability to remove mandatory addons associated with a plan, when the plan was changed while editing the subscription.

Due to an issue with the Total Contract Value, the contract term value was displayed as null for all subscriptions on the UI. This is now fixed!

One-Time Customer Coupon

We are excited to introduce a feature that allows merchants to set up coupons in Chargebee that can only be used once per customer email address from payment method details. This feature is valuable for merchants who want to limit the usage of coupons across their marketing efforts and specifically for CRM marketing efforts.

Channel Attribute and Product ID in Report Builder

We're excited to announce that channel attributes under the Product table are now exposed in Report Builder's product table for easier analysis. This update will help Mobile Subscriptions users to analyze their data across various channels such as Web, App Store, and Play Store. If Mobile Subscriptions is not enabled on your site, it will only show Web as the default value. In addition to the channel attribute, we have also included the Product ID in the product table. Previously only the Product Name was exposed in the table. With the inclusion of Product ID, you can now analyze their data by both product name and ID.

Provision to Edit and Translate Badges for Item Types in the Full-Page Layout of the Checkout

You can now edit and translate the labels of the badges that are used to be shown for each product on the checkout cart page. This feature gives you more control over how your products are appearing, making it easier to identify and manage items in the cart. To edit the labels of the badges, navigate to Configure Chargebee > Checkout & Self-serve Portal > Labels > Labels and Messages. We believe that this feature will enhance the user experience and provide greater flexibility to our users.

Support for advance routing parameters - GLN number in the Checkout

We have added support to the Chargebee-Checkout system that allows customers to enter and update their Global Location Number (GLN) in the E-invoicing feature during Checkout. To enable the collection of the GLN number, we have added a new field to the billing information section of the checkout page. Customers can use this field to create a new customer account or update an existing one. We have also added the GLN field as an option under the Checkout Identifiers section, allowing it to be selected as a routing parameter. This support is available both via the Chargebee UI and API, making it easy for you to integrate it into your workflows. We believe that this will improve the overall checkout experience for self-serve customers and enable them to manage their billing information more effectively.

Removed Calendar Billing from Mobile Subscriptions

Prior to this release, when connecting the Apple App Store or Google Play Store to Chargebee, the Calendar Billing feature would be enabled by default. The purpose of this was to ensure that the billing period would start on the exact date of the purchase. With this release, there is no longer a need to enable the Calendar Billing feature. Instead, the date is automatically set during the subscription creation and renewals with the use of change term end API. This streamlines the configuration process and minimizes the errors resulting from a missed configuration step.

Checkout.com New Updates to MIT

Checkout.com has added some updates to their MIT (Merchant-Initiation Transactions) workflow with stored payment methods. To comply with this update, Chargebee will send the following flags to Checkout.com for CIT (customer-initiated-transactions) and MIT (merchant-initiation transactions):

Xero Fixes

We are pleased to announce that we have identified and resolved an issue in Xero that was affecting our customers' ability to process failed records. The issue was related to the inclusion of deleted records in the processing, resulting in failed syncing and inaccurate data. We have made a change to our system, so that failed record processing will exclude any deleted records, ensuring that only actual records are synced.

We are excited to announce a new update that will improve the syncing of item prices for our users. Previously, there was an issue with item prices being associated with deleted invoices, which caused syncing failures and inaccurate data.

We have implemented a fix that will exclude deleted invoices from the syncing process. Going forward, item prices will only be associated with valid invoices, ensuring that all data is accurate and up-to-date.