May 2025

Introducing addons on Pricing Tables!

Pricing Tables now support addons from Billing. With this update you can: - Ensure all the applicable addons are displayed with your plans on pricing tables. - Customize the layout and elements of pricing tables in more detail.

Why is this important?

- Mandatory addons are pre-selected with the plan in the pricing table, ensuring customers understand the full cost from the start, preventing unexpected charges at checkout. - Recommended addons are available for your customers to select, offering them more ways to customize their subscriptions. - Differential pricing for addons is supported, and price variants are considered, ensuring pricing accuracy. - Existing subscribers can see their current plan and addon details and modify them as needed. - Refine the customer experience using an expanded pricing table layout with additional customization options.

How can you use it?

Follow the steps below to enable addons on pricing tables.

1. In Pricing Tables, under My Pricing, select the pricing table.
2. Under the New User tab, select Manage Product Catalog.
3. Under the Addon tab, toggle Enable Addons. The addons from Billing are now available.
4. Customize the pricing table.
5. Select Publish Changes.

Pause and resume dunning via API

We're introducing new API endpoints that allow you to pause and resume dunning for your subscriptions. With the pause dunning API, you can halt dunning for a subscription and optionally specify an expected payment date, which will automatically schedule its resumption. The resume dunning API provides a direct way to restart dunning at any time.

Why is this important?

You can now programmatically manage when dunning is active, which is particularly useful for handling customer requests for payment extensions, temporary payment issues, or specific customer service scenarios.

How can you use it?

You can access these new functionalities through our API. For the Pause Dunning API, use the specified endpoint and include the expected_payment_date parameter if you wish to set an automatic resumption time. For immediate resumption, use the Resume Dunning API endpoint.

Deeper insights into customer usage trends

Track how your customers are using your metered features with the new usage pattern analysis feature. This feature lets you visualize customer consumption trends, helping you detect unusual spikes or drop-offs, identify potential upsell opportunities, and better understand how value is delivered across different segments. This is designed to help you quickly diagnose issues and monitor usage activity during spikes.

Why is this important?

By analyzing how individual customers use specific metered features over time, you gain critical insights into the actual value they derive from your product. This data can directly influence key business strategies. Example Imagine you have a customer on a usage-based plan where they are allocated 1,000 API calls per month. When the support team receives a query about unexpected overage charges, they can go to Customers > Customer Details > Subscriptions and immediately see: - Allocated usage: 1,000 API calls. - Consumed usage: 1,350 API calls. - Overage: 350 API calls. This breakdown at the subscription level helps the team quickly confirm that the customer indeed exceeded their limit and by how much. It also lets them check if similar overages are happening across other subscriptions for the same customer. This insight allows for a faster support resolution with precise usage data. It enables CSMs to proactively suggest plan upgrades if consistent overages are observed and finance teams to validate overage billing without digging into raw usage logs.

How can you use it?

Navigate to Customers > Customer Details > Subscriptions. The customer page section includes a tabular summary of usage at a customer level, shown below each subscription details.

Enhanced legal agreement features

Chargebee Checkout now offers enhanced support for presenting legal agreements during the purchase process, allowing you to add and manage multiple policies. Agreements now support rich text formatting, and are displayed in the language based on customer locale. Moreover, Chargebee records timestamped proof of consent and maintains an audit trail of changes.

Why is this important?

- Multiple agreements: Present all necessary legal agreements—like Terms of Service and Privacy Policy—each with its own consent checkbox, giving customers full visibility and ensuring explicit consent for each one. - Custom styling: Tailor the appearance of your agreements. Highlight key text, format content for readability, and include links to supporting documents. - Localization support: Show agreements in the language based on customer locale. - Consent capture & audit trail: Access timestamped logs for each customer's consent to every agreement, providing a reliable audit trail. - Agreement versioning: View a complete history of changes to each agreement, with the option to restore previous versions. - Custom notes: Share important reminders or information right before purchase with a customizable note above the submit button. - Seamless migration: Keep your setup intact, your existing legal agreement configurations are automatically updated to the new format, saving you time and effort.

How can you use it?

In Chargebee Billing, go to Settings > Configure Chargebee > Checkout and Self Serve Portal > Fields. Navigate to the Legal Agreements section. From there, you can add new agreements, format them, enable language localization, and review the audit trail of changes to agreements.

Payment gateways and methods now generally available

We have moved several payment gateways and payment methods from Beta to General Availability (GA), allowing you to enable them directly from your Chargebee app without contacting support.

Payment methods now GA

• ACH via Adyen
• ACH via Checkout
• ACH via BlueSnap
• Klarna PayNow via Adyen
• Venmo via Braintree
• SEPA via BlueSnap

Payment gateways now GA

• QuickBooks Payments (Intuit)
• Global Payments
• Pay.com
• Ebanx

Why is this important?

This update gives you greater control and convenience to quickly enable more payment options directly within Chargebee. This reduces friction, allowing you to offer your customers more choices faster, potentially improving conversion and satisfaction.

How can you use it?

Navigate to the Payment Gateways settings in the Chargebee Billing app and configure the required gateway and payment method.

Ignore Sync Log entries for failed records in NetSuite

We've added an Ignore option for records in NetSuite sync logs with the status "Failed" and the error message "Resource was deleted in Chargebee after it failed to be created in the third-party system".

Why is this important?

Previously, these specific failed records would remain in your sync logs even after the corresponding resource was deleted in Chargebee. The new Ignore option allows you to clear out these entries, giving you a cleaner and more focused view of your sync activity.

How can you use it?

Log in to your Chargebee Billing site, navigate to Apps > NetSuite > View Sync Log. Clicking the Ignore option that appears for failed entries will remove the entry from your active sync log view.

Improved display of plans in customer emails

You can now display multiple plans in your customer email notifications, even if some are internally configured as addons. Previously, only the primary plan was recognized as a "plan" in these communications, with other plans appearing as addons. This enhancement ensures that all relevant plans are clearly presented as such to your customers.

Why is this important?

This update provides your customers with a more accurate and professional representation of their subscriptions. By displaying all subscribed plans clearly as "plans" rather than "addons," you can enhance clarity in your communications and reduce potential confusion for your customers regarding their billing details.

How can you use it?

This improvement is automatically applied to your email notifications, such as subscription renewal emails, that include plan details.

Set addon and charge differential prices based on plan variants

Chargebee now supports setting up a differential price for an addon or charge based on the plan variant with which they are purchased.

Why is this important? Previously, if a plan had multiple variants, then the same differential price of the addon would apply to all plan variants, limiting flexibility. You now have better control over offering specific addon prices for each variant of the plan.

How can you use it? To set differential pricing for addons and charges by plan variants in Chargebee Billing, follow these steps:

1. 1. Navigate to Product Catalog > Addons or Charges.
2. 2. On the Addon or Charge Index page, select any addon or charge to set the differential price.
3. 3. Click +Set Differential Pricing and select the plan from the dropdown. Ensure that all plan variants are present in the addon or charge to set up the differential price for each plan variation.
4. 4. Under the Variant field, select the variant using the dropdown and click +Set Price to enter the differential price for the plan variant.
5. 5. Click Create to create the differential price.

Support for Spreedly third-party token migration

Chargebee now supports third-party token migration for Spreedly, starting with Orbital (Chase) and applicable to any gateway that supports third-party tokenization.

Why is this important?

Previously, you could only migrate cards with full details into Spreedly vault tokens. With this update, you can now use third-party tokens (Chase-specific tokens instead of full PAN), offering greater flexibility during payment method migration. Chargebee fetches relevant third-party token information through Spreedly and creates a payment method to process payments for migrated tokens.

How can you use it?

To migrate using Spreedly third-party tokens, contact Chargebee Support and ensure third-party token flow is enabled in your Spreedly configuration. Chargebee is now equipped to process and store these tokens accurately, allowing you to complete migrations for supported gateways with ease.

View metered features usage trends

You can now analyze metered usage trends over an extended timeframe, giving you better visibility into how your product is being adopted and used over time. Whether you're tracking feature adoption or running quarterly comparisons, this enhancement allows for deeper historical analysis and more informed decision-making.

With the introduction of minute and hourly granularity, you can analyze the data - Up to the last 24 hours for hourly granularity - Last 2 hours, at a minute level granularity.

Why is this important?

Long-term usage data helps you evaluate the impact of product updates, measure sustained engagement, and compare behavior across quarters. This feature gives you a comprehensive bird's-eye view of all subscriptions related to a single customer, simplifying account management.

How can you use it?

Usage-Based Billing is currently in early access. Contact us to enable this for your Chargebee Billing site. In your Chargebee site, go to Usages > Metered Features > Feature Details > View Usage Details. Head to the usage analytics dashboard and select your desired historical range. You can view historical usage trends for multiple granularities for your metered features to gain deeper insights into your customers' usage patterns.

Checkout failures for child accounts in Account Hierarchy resolved

We've fixed an issue where checkouts using the Full-Page Layout would sometimes fail for child customer accounts within an Account Hierarchy, even when you had correctly designated them as the invoice and payment owners. Your customers attempting to pay through such child accounts will no longer encounter the "You cannot checkout and pay for this item due to account restrictions" error and can now complete their purchases smoothly.

Pricing table image alignment improved

We've improved the display of images on pricing tables. Now, images will load uniformly, ensuring a more professional appearance, making it easier for your customers to understand and choose the right subscription plan.

Corrected Checkout display in Chrome Incognito mode

We've resolved an issue where the in-app layout modal would sometimes appear instead of the full-page layout for Checkout when your customers used Chrome's Incognito mode.

Resolved INR e-mandate payment error with Stripe on Checkout

We've resolved an issue that sometimes caused an "Invalid string: must be at most 200 characters" error on Full-Page Layout, when processing INR payments, via the Stripe gateway, with an e-mandate workflow.

E-mandate label now appears on Manage Payment Sources page

We've resolved an issue on the Manage Payment Sources hosted page where the label for the e-mandate payment method was not appearing.

Tiered charge overrides now apply correctly in invoices

We've fixed an issue where overridden tiered prices were not being applied when using the Add Charge option to create invoices. Even after updating the price tiers, the default pricing was used in both the invoice estimate and the final invoice. With this fix, your custom tiered pricing is now correctly retained and reflected in the invoice, ensuring accurate billing.

Redirect URLs now accurately display payment methods

We've fixed an issue where the redirect URL after checkout sometimes showed an incorrect payment method, for instance, displaying Card even when your customer selected Bank Transfer. This update ensures that the redirect URL now accurately reflects the payment method chosen by your customers, whether it's an online or offline option.

Country picker issue resolved for Albanian addresses

Previously, the Country picker didn't list Albania under Settings > Configure Chargebee > Business Profile > Add/Update Address > Add Organization Address, preventing you from adding an Albanian organization address. This issue has now been fixed.

Fixed display of multi-decimal tiered pricing on Checkout

When Multi-Decimal Pricing is enabled, you may have noticed incorrect pricing displayed on pricing tables for plans using the tiered pricing model. This issue has now been fixed.

Fix for Checkout and Portal preview loading issue

You may have noticed that the Checkout or Portal preview wasn't loading on some live sites. The loading spinner would appear and never resolve, preventing the preview from ever becoming visible. This issue has been fixed.

Abandoned cart issue resolved to restore tracking

We've resolved an issue that temporarily disabled abandoned cart tracking, preventing customer activity from being recorded and affecting your ability to recover potential revenue. A fix has now been deployed and the job has been rescheduled, ensuring that customer data is captured accurately going forward.

"Bad Gateway Error" issue resolved for certain customer records

You may have encountered the error message "Bad Gateway Error" when trying to access certain customer records, or noticed that subscription pages weren't displaying invoices or payment details. This issue has now been resolved.

Credit note preview displays correct billing periods

When previewing credit notes for subscriptions with multiple invoices and a reduced billing period, you'll now see accurate start and end dates at the line item level. Previously, incorrect dates were shown due to how timestamps were handled between consecutive credit notes, this has now been corrected, helping you maintain clarity and consistency in your billing records.

Entitlement event now includes an accurate customer list

Previously, the customer_entitlements_updated event sometimes returned an empty list of customer IDs, particularly when a new subscription is created with an entitlement-linked plan item. We have resolved this issue to ensure that the event reliably includes all impacted customer IDs, even in subscription creation scenarios.

Sent email count is now accurate

You might have noticed an occasional discrepancy between the number of emails sent and the count displayed from your SMTP settings, especially after navigating away from the page and returning without a refresh. This issue has been resolved. Now, the sent email count will update accurately even when you switch tabs without refreshing. This ensures you always have a precise view of your email activity.