# September 2026
Chargebee product updates released in September 2026.
Source: https://release-notes.chargebee.com/september-2026
## Accept local wallets and QR payments through dLocal
You can now offer seven local payment methods through your existing [dLocal](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/dlocal-payfurl) connection.
- [GCash](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/dlocal-gcash): wallet payments in the Philippines, in PHP. The customer approves the first payment in GCash, and later recurring payments use that enrollment.
- [OVO](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/dlocal-ovo): wallet payments in Indonesia, in IDR, with the same enrollment flow.
- [NuPay](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/dlocal-nupay): wallet payments in Brazil, in BRL, with the same enrollment flow.
- [PicPay](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/dlocal-picpay): wallet payments in Brazil, in BRL, with the same enrollment flow. Recurring charges are not available in production until dLocal finishes moving PicPay to its enrollment API.
- [Mercado Pago](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/dlocal-mercado-pago): wallet payments in Brazil (BRL), Chile (CLP), Mexico (MXN), and Colombia (COP), with the same enrollment flow.
- [Nequi QR](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/dlocal-nequi-qr): one-time QR payments in Colombia, in COP.
- [Thai QR](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/dlocal-thai-qr): one-time QR payments in Thailand, in THB.
GCash, OVO, NuPay, PicPay, and Mercado Pago are available in [In-App Checkout](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/hosted-checkout#in-app-layout), [Full-Page Checkout](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/hosted-checkout#full-page-layout), the [Chargebee Self-Serve Portal](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/hosted-portal), [APIs](https://apidocs.chargebee.com/docs/api/payment_intents), and [Chargebee.js](https://www.chargebee.com/docs/payments/2.0/payment-components/overview). A later charge for Nequi QR or Thai QR needs a Pay Now link.
### **Why is this important?**
Offer customers local wallet and QR payment options through your existing dLocal connection, without setting up a separate gateway connection for these methods.
### **How can you use it?**
**Prerequisite**: Ask dLocal to enable the method on your account, and connect dLocal in Chargebee. Enable that method's currency on your site before you enable the payment method.
1. Log in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. Go to **Settings** > **Configure Chargebee** > **Payment Gateways**, and open your dLocal gateway.
3. On **Configure dLocal**, enable the method, and click **Apply**. Chargebee adds a Smart Routing rule for that currency when none exists yet.
4. If a rule already points to another gateway, open **Manage Rules** under [Smart Routing](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/gateway_settings#smart-routing) and route the payment method to dLocal.
Chargebee registers the dLocal webhook for you. You do not need to create that endpoint in the dLocal dashboard.
## Accept new local bank or QR payments using Stripe
You can now offer six local payment methods through your existing [Stripe](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/stripe) connection.
- [Bizum via Stripe](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/stripe-bizum): one-time payments in Spain, in EUR. The customer's phone number is required.
- [Pay by Bank via Stripe](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/stripe-pay-by-bank): one-time open-banking payments in Finland, France, Germany, Ireland, and the United Kingdom, in EUR or GBP.
- [PayNow via Stripe](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/stripe-paynow): one-time QR payments in Singapore, in SGD.
- [PayTo via Stripe](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/stripe-payto): one-time and recurring bank payments in Australia, in AUD.
- [Pix via Stripe](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/stripe-pix): one-time QR payments and recurring Pix Automático charges in Brazil, in BRL.
- [PromptPay via Stripe](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/stripe-promptpay): one-time QR payments in Thailand, in THB.
### **Why is this important?**
Offer customers local bank and QR payment options through the Stripe connection you already use for card payments, without adding a separate gateway connection for these methods.
### **How can you use it?**
**Prerequisite**: Enable the payment method in your Stripe account.
1. Log in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. Go to **Settings** > **Configure Chargebee** > **Payment Gateways** > **Stripe**, turn on the method, and click **Apply**.
3. Open **Manage Rules** under [Smart Routing](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/gateway_settings#smart-routing), route that method's currency to your Stripe account, and click **Save**.
Each payment method's document covers the [Stripe webhooks](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/stripe-configuration#configure-webhooks) Chargebee needs for refunds and, for PayTo and Pix, for the final payment status.
## Get alerts when your prepaid credit balance is low
You can now set up [alerts](https://www.chargebee.com/docs/billing/2.0/usage-based-billing/usage-alerts) that notify you when the prepaid credit balance of a subscription drops to or below a threshold you choose. Each alert applies to a subscription and a credit unit.
### **Why is this important?**
Identify subscriptions that need a top-up before credits run out, so your team can remind customers in time.
### **How can you use it?**
1. Sign in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. Go to **Usages** > **Alerts** and select **Create Alert**.
3. Enter a name and description for the alert.
4. Select **Credits** under **Alert Type**.
5. Set the alert threshold, choose which subscriptions it applies to, and select the delivery channel. See [Creating an alert](https://www.chargebee.com/docs/billing/2.0/usage-based-billing/setting-up-usage-alerts) for the scope and delivery settings.
6. Click **Save Alert**.
## Get alerts when usage spend reaches a threshold (EAP)
You can now create spend-based [alerts](https://www.chargebee.com/docs/billing/2.0/usage-based-billing/usage-alerts) that notify you when the accrued usage charges on a subscription reach a threshold.
### **Why is this important?**
Earlier, you could set alerts on usage quantity only. Spend alerts help you monitor accrued usage charges, rather than usage quantity alone.
- **Avoid bill shock.** You can reach out to a customer or adjust their plan before rising usage turns into an unexpected invoice.
- **Limit unpaid bills and fraud.** You can spot unusual spikes early, such as unauthorised or runaway usage, before they grow into a charge that a customer disputes or doesn't pay.
### **How can you use it?**
Spend alerts are in early access. Contact [eap@chargebee.com](mailto:eap@chargebee.com) to join the Early Adopter Program and enable this feature.
1. Sign in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. Go to **Usages** > **Alerts** and select **Create Alert**.
3. Enter an [alert name and description](https://www.chargebee.com/docs/billing/2.0/usage-based-billing/setting-up-usage-alerts).
4. Select **Spends** as the **Alert Type**.
5. Enter the spend threshold, select your preferred setting for the application of the alert, and select your preferred alert delivery channel.
6. Click **Save Alert**.
## List payment schedule schemes with the API (EAP)
You can now retrieve the [payment schedule](https://www.chargebee.com/docs/billing/2.0/invoices-credit-notes-and-quotes/payment-schedules) schemes on your site with a single API call. The List payment schedule schemes endpoint returns your schemes sorted by ID, newest first. You can filter the results by ID and last updated time.
### **Why is this important?**
You can find scheme IDs and details in a single request, instead of retrieving schemes one by one. This makes it easier to choose the right scheme when you work with payment schedules.
### **How can you use it?**
Send a `GET` request to `/api/v2/payment_schedule_schemes` with your site API key. Use `limit` (up to 100) and `offset` to page through the results, and use the `id` and `updated_at` filters to narrow them. The list returns scheme-level details only. To get the schedules for a scheme, retrieve that scheme by its ID.
## Map survey reasons to Chargebee Billing cancellation reason codes
You can now map each Chargebee Growth [survey reason](https://www.chargebee.com/docs/growth/experiences/survey-reasons#map-a-survey-reason-to-a-chargebee-reason-code) to a Chargebee Billing cancellation [reason code](https://www.chargebee.com/docs/billing/2.0/site-configuration/reason-codes). When a customer cancels via a Retention offer, Growth sends the code corresponding to their answer to Billing. Before, every cancel carried the same code: `Chargebee Retention`. Several survey reasons can map to the same code. Reasons with no mapped code still send `Chargebee Retention`.
### **Why is this important?**
Analyze cancellations by the customer's mapped survey reason instead of seeing every Growth cancellation grouped under 'Chargebee Retention.' This gives your Billing subscription history and churn reports more useful cancellation context.
### **How can you use it?**
**Prerequisite**: Set up the codes in your Chargebee Billing site first. Learn more in [Configuring reason codes](https://www.chargebee.com/docs/billing/2.0/site-configuration/reason-codes).
1. Log in to your [Chargebee Growth site](https://app.retention.chargebee.com/company/sign-in).
2. Go to **Experiences** > **Survey Reasons**.
3. Open a survey reason and select a **Chargebee reason code**.
4. Save your changes.
Growth will send `Chargebee Retention` as the fallback code if the reason code has been disabled in Billing.
## Multi-plan subscriptions are now supported on the Customer Portal (EAP)
When [Multi-Plan Subscriptions](https://www.chargebee.com/docs/billing/2.0/subscriptions/multi-plans-subscriptions) is enabled in Chargebee Billing, your customers can now add multiple plans to their subscriptions through the [Self-Serve Portal](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/self-serve-portal). They can also view and edit subscriptions that already include multiple plans.
### **Why is this important?**
The portal previously didn't support subscriptions with multiple plans. Customers can now manage these subscriptions themselves instead of contacting you.
### **How can you use it?**
Multi-plan subscriptions on the Customer Portal are in early access. Contact [eap@chargebee.com](mailto:eap@chargebee.com) to join the Early Adopter Program and enable this feature.
Review your [portal settings](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/self-serve-portal#configure-self-serve-portal) to ensure they provide the right level of access to your customers.
## Try Payment Components before you integrate
You can now try [Payment Components](https://www.chargebee.com/docs/payments/2.0/payment-components/overview#playground) before integrating. Use the playground to see how the component changes by country, currency, layout, device, and theme, and get the integration snippet for your setup.
### **Why is this important?**
Compare payment layouts and themes before you start integrating, then use the generated snippet as a starting point for your chosen setup.
### **How can you use it?**
1. Open the Payment Components [overview page](https://www.chargebee.com/docs/payments/2.0/payment-components/overview#playground).
2. In the playground, switch country and currency; compare the accordion and tab layouts; and preview desktop and mobile.
3. Apply a theme, then expand **View Code** to copy the snippet.
## Advance to the next field when entry is complete
When a customer finishes a field in [Payment Components](https://www.chargebee.com/docs/payments/2.0/payment-components/overview), the cursor now moves to the next empty field. This happens when the field reaches its character limit or when validation passes.
### **Why is this important?**
Customers can enter payment details with fewer clicks between fields.
### **How can you use it?**
No additional setup is required.
## Enable Klarna, Amazon Pay, NMI ACH, and PayPal cards yourself
You can now enable [Klarna via Stripe](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/stripe-klarna), [Amazon Pay via Stripe](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/stripe-amazonpay), [ACH via NMI](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/nmi-ach), and [cards and Venmo on PayPal Commerce](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/paypal-commerce) directly in your Chargebee Billing site. Chargebee no longer has to enable these methods for you.
- Klarna via Stripe covers one-time payments and recurring payments in USD.
- Amazon Pay via Stripe is available for customers in the United States, in [In-App Checkout](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/hosted-checkout#in-app-layout), [Full-Page Checkout](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/hosted-checkout#full-page-layout), the [Chargebee Self-Serve Portal](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/hosted-portal), APIs, and [Chargebee.js](https://www.chargebee.com/docs/payments/2.0/payment-components/overview).
- ACH via NMI is US bank debit in USD, for one-time payments and recurring payments.
- Cards and Venmo on PayPal Commerce run on the same PayPal connection as PayPal wallet. Cards and Venmo use a PayPal Vault ID.
### **Why is this important?**
You can offer these methods on the gateway connection you already use, and you can enable them without waiting for Chargebee Support.
### **How can you use it?**
**Prerequisite**: Enable the method in your Stripe, NMI, or PayPal account before you turn it on in Chargebee.
1. Log in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. Go to **Settings** > **Configure Chargebee** > **Payment Gateways**.
3. Open the gateway and enable the method.
- **Stripe:** turn on **Klarna** or **Amazon Pay**, then click **Apply**.
- **NMI:** turn on **Direct Debit (ACH/eCheck)**, enter your company name, email, and phone, click **Save**, then click **Apply**.
- **PayPal:** enable **Cards**, **Venmo**, or both.
4. For Klarna, Amazon Pay, and NMI ACH, open **Manage Rules** under [Smart Routing](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/gateway_settings#smart-routing), assign the gateway for that method and currency, then click **Save**.
## Route cards by BIN, brand, type, and issuing country
You can now build [Advanced Routing](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/advanced-routing-rules) rules from the card itself. Conditions can use the 6-digit or 8-digit card BIN, card brand, card type (credit, debit, or prepaid), and issuing country.
### **Why is this important?**
Route card payments to different gateways based on BIN, brand, type, or issuing country, instead of using one default gateway for every card.
### **How can you use it?**
1. Log in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. Go to **Settings** > **Configure Chargebee** > **Payment Gateways** > **Advanced Routing**.
3. Click **Create Rule**.
4. Add **Card BIN**, **Card Brand**, **Card Type**, or **Card Issuing Country**, choose the gateway, enter a rule name, and click **Publish**.
## Use your customer's card network on Adyen's Card Component
A [co-badged card](https://www.chargebee.com/docs/payments/2.0/others/co-badged-card-compliance) carries more than one network, such as Cartes Bancaires and Visa. When the card is collected through Adyen's Card Component and stored as a card token, Chargebee keeps the network your customer selects and uses it for the first charge and for recurring payments.
### **Why is this important?**
For a card with more than one network, preserve the customer's selected network for recurring charges as well as the first payment.
### **How can you use it?**
No additional setup is required when co-badged cards are already enabled for Adyen.
## Sign CyberSource requests with message-level encryption
If you process payments through [CyberSource](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/cybersource-direct), Chargebee can sign and encrypt those gateway requests with message-level encryption (MLE). Chargebee also warns you when an uploaded certificate is nearing expiry.
### **Why is this important?**
CyberSource is replacing HTTP signatures with [message-level encryption](https://developer.cybersource.com/docs/cybs/en-us/platform/relnote/all/na/rn-2026-04-24/rn-announce/announcement-mle.html), and Chargebee signs requests the same way so those payments keep working. The expiry warning gives you time to replace a certificate before it lapses.
### **How can you use it?**
Chargebee turns MLE on per site, after CyberSource has enabled it for your account and both certificates are on file. It is not switched on for every CyberSource account at once.
1. In your [Chargebee Billing site](https://app.chargebee.com/login), go to **Settings** > **Configure Chargebee** > **Payment Gateways** > **CyberSource**.
2. Upload both P12 certificate files. One encrypts the requests Chargebee sends, and the other decrypts CyberSource's responses.
3. After Chargebee enables MLE for the site, new gateway requests use those certificates. Watch the certificate-expiry warning on the gateway configuration and replace a certificate before it expires.
## Dedicated API access and webhook events for e-invoices
You can now retrieve [e-invoices](https://www.chargebee.com/docs/billing/2.0/invoices-credit-notes-and-quotes/e-invoicing-overview) and their related documents directly through the API, instead of only as a status on invoices and credit notes. Chargebee also sends dedicated webhook events when an e-invoice is created or updated.
### **Why is this important?**
Get e-invoice status and details directly, without checking the parent invoice or credit note, and react to e-invoice changes in real time through dedicated events.
### **How can you use it?**
To start receiving the e-invoice webhook events, contact Chargebee Support to enable them for your site.
## Update invoice addresses without affecting AvaTax calculations
If your site uses [AvaTax for Sales](https://www.chargebee.com/docs/billing/2.0/integrations/avatax-for-sales), you can now [update the address](https://www.chargebee.com/docs/billing/2.0/invoices-credit-notes-and-quotes/invoice-operations#update-address) lines, city, state, and zip on an invoice while its Avalara document status is **Uncommitted**, as long as the re-estimated tax stays the same.
### **Why is this important?**
This lets you correct minor address details on recent invoices without voiding and recreating them, while still protecting against unexpected changes to calculated tax.
### **How can you use it?**
To update the address on an invoice:
1. In your [Chargebee Billing site](https://app.chargebee.com/login), go to **Invoices** and open the invoice.
2. Click **Update Invoice Address**.
3. Edit the address lines, city, state, or zip, and save.
## Complete bank transfer details in E-invoices for SPI-based providers
E-invoices submitted through providers connected via the [E-invoicing SPI](https://www.chargebee.com/docs/billing/2.0/invoices-credit-notes-and-quotes/enabling-e-invoicing) now include complete bank details (account number or IBAN, BIC/SWIFT or routing code, and payment reference) in the `payment_means` field. This applies to Bank Transfer, Automated Bank Transfer, SEPA Credit Transfer, ACH Credit Transfer, and PayPal payment instructions.
### **Why is this important?**
E-invoicing networks and formats such as Peppol, XRechnung, and FatturaPA require payment details on the e-invoice itself. Previously, bank details were incomplete for some payment instructions and missing for others. Complete details help your customers pay correctly and keep your submissions compliant.
### **How can you use it?**
No action is needed. This applies automatically to e-invoices submitted through providers integrated using the E-invoicing SPI. See [Enabling E-Invoicing](https://www.chargebee.com/docs/billing/2.0/invoices-credit-notes-and-quotes/enabling-e-invoicing) for how providers are set up.
## RevenueStory reporting for multi-plan subscriptions (EAP)
RevenueStory now reflects every plan on a subscription that uses [Multi-Plan Subscriptions](https://www.chargebee.com/docs/billing/2.0/subscriptions/multi-plans-subscriptions). RevenueStory previously modeled each subscription as tied to a single plan, so reports built around multi-plan subscriptions showed amounts and quantities for the primary plan only.
### **Why is this important?**
Your plan-level reports now include the amounts and quantities of every plan on a subscription, not just the primary plan, and they no longer count a subscription more than once. Metrics such as MRR by plan and total subscriptions by plan stay reliable.
### **How can you use it?**
RevenueStory reporting for multi-plan subscriptions is in early access. Contact [eap@chargebee.com](mailto:eap@chargebee.com) to join the Early Adopter Program and enable this feature. If your subscriptions use Multi-Plan Subscriptions, RevenueStory's existing reports and dashboards automatically reflect every plan on the subscription. To view **Total MRR by Plan**:
1. In your [Chargebee Billing site](https://app.chargebee.com/login), go to **RevenueStory** in the left navigation.
2. Select [**Reports Explorer**](https://www.chargebee.com/docs/billing/2.0/reports-and-analytics/reports-explorer), and search for **Total MRR by Plan**.
The Active Subscriptions by Plan dashboard groups multi-plan subscriptions under the label "Multi Plan Subscriptions."
## Use prepaid credits with trial subscriptions (EAP)
You can now start a subscription that uses [prepaid credits](https://www.chargebee.com/docs/billing/2.0/usage-based-billing/prepaid-credits) with a [trial period](https://www.chargebee.com/docs/billing/2.0/subscriptions/trial_periods) that begins immediately. Chargebee grants plan and addon credits only when the trial ends and the subscription becomes active.
### **Why is this important?**
Let customers evaluate your product before committing to a paid plan, while keeping trial usage within a credit limit you define. Paid-plan credits are granted only when the subscription becomes active, so the trial does not use up the customer's first paid credit allocation.
### **How can you use it?**
No additional setup is required for sites with prepaid credits enabled. Prepaid credits feature is in early access. Contact [eap@chargebee.com](mailto:eap@chargebee.com) to join the Early Adopter Program and enable this feature.
## Clearer billing frequencies in Checkout and the Self-Serve Portal
Give customers a clearer picture of their recurring charges before checkout and throughout their subscription. For subscriptions using [Multi-Frequency Billing](https://www.chargebee.com/docs/billing/2.0/subscriptions/multi-frequency-billing), [Checkout](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/hosted-checkout) now displays each item's billing frequency in the cart, thank-you popup, and order summary.
In the [Self-Serve Portal](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/self-serve-portal), the **Manage subscriptions** and subscription details pages group items with the same frequency under labels such as "Billed every 2 months". The portal also shows the amount of the next item renewal, when available.
### **Why is this important?**
When an annual plan includes a monthly addon, one combined amount can make customers think every item renews together. Showing each item's billing frequency helps customers understand their recurring charges and reduces confusion about invoices and renewal schedules.
### **How can you use it?**
No additional setup is required for sites using Multi-Frequency Billing. These details appear automatically in the latest hosted Checkout and the Self-Serve Portal.
## Day-based proration now renews at the subscription start time
Day-based [Proration Mode](https://www.chargebee.com/docs/billing/2.0/subscriptions/proration) now renews subscriptions at the exact time they started, instead of at 00:00. This applies to sites created on or after **May 19, 2026**. Prorated charges and credits are still calculated in whole days, so only the renewal time changes.
### **Why is this important?**
Renewals now preserve the time your customer's subscription started instead of moving it to midnight. For example, a monthly subscription that starts at 3 PM renews at 3 PM on its renewal date, rather than at 00:00. This avoids renewing the subscription earlier in the day than customers expect. Prorated charges and credits still use whole days, so this change affects renewal timing, not the proration calculation.
### **How can you use it?**
No additional setup is required.
## Hide exhausted and expired coupons and discounts by default
Exhausted and expired coupons and discounts are now hidden by default on the subscription details page. You can choose to show them when you need to review past discounts.
### **Why is this important?**
You see the coupons and discounts that are still in effect without scrolling past ones that no longer apply.
### **How can you use it?**
1. Log in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. Navigate to **Subscriptions**.
3. Open a subscription's details page and use the show or hide control for exhausted and expired coupons and discounts.
## Override item descriptions in ramps
You can now override item descriptions when you create or edit a [ramp](https://www.chargebee.com/docs/billing/2.0/subscriptions/ramps). When the ramp takes effect, the item uses the description you entered instead of its catalog description.
### **Why is this important?**
Catalog descriptions are the same for every customer. Now you can plan a customer-specific description along with a price or plan change, such as updated contract terms. Customers see the right context on each line item when the change takes effect, so they have fewer questions about what they pay for. You also don't need to edit the subscription by hand when the ramp applies.
### **How can you use it?**
1. Log in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. Navigate to **Subscriptions**.
3. Open a subscription and select **Create Ramps**.
4. In **Product and Pricing**, select the item you want to change.
5. Enter the new description for the item.
6. Save the ramp.
Items without an override keep their catalog description.
## Send emails for voided invoices
You can now send an email for a [voided invoice](https://www.chargebee.com/docs/billing/2.0/kb/billing/how-do-i-void-and-regenerate-an-invoice) from the invoice details page. You can also include voided invoices when you [send emails in bulk](https://www.chargebee.com/docs/billing/2.0/kb/billing/how-to-send-invoices-in-bulk) from the Invoices list. The email attaches the voided invoice PDF and does not include a **Pay Now** button. Voiding an invoice still does not send an email on its own.
### **Why is this important?**
Customers who already received the original invoice might still try to pay it. You can now tell them the invoice is no longer valid, without contacting them outside Chargebee.
### **How can you use it?**
No additional setup is required.
## Group line items in credit note templates
You can now select a grouping configuration for the line item table in your credit note templates in the [template builder](https://www.chargebee.com/docs/billing/2.0/invoices-credit-notes-and-quotes/customizing-invoices#template-builder-for-invoices). Line items then appear as grouped rows in the credit note PDF, the same way they do on invoices.
### **Why is this important?**
Earlier, you could group line items only in invoice templates. Now your credit notes can match the layout of your invoices.
### **How can you use it?**
1. Go to the template builder for credit notes.
2. Select the line item table in your template.
3. Choose a grouping configuration for the table.
## Collect failed scheduled payments when a payment method is added
When a customer adds a payment method, Chargebee can now collect the payments for earlier installments of a [payment schedule](https://www.chargebee.com/docs/billing/2.0/invoices-credit-notes-and-quotes/payment-schedules) that failed.
### **Why is this important?**
You can recover overdue installments sooner, without waiting for the next retry or collecting them by hand.
### **How can you use it?**
This feature is in early access. [Contact Chargebee support](https://www.chargebee.com/docs/billing/2.0/kb/getting-started/how-to-contact-chargebees-support-team?utm_source=docs_rn&utm_medium=content&utm_campaign=support) to have this enabled in your Billing site.
## More payment details in payment schedule API responses
The [payment schedule API](https://apidocs.chargebee.com/docs/api/payment_schedules) now returns more detail about payments and installment amounts.
- **Transactions:** `reference_transactions[]` lists the transactions applied to the schedule entries. Each item includes `schedule_entry_id`, `applied_amount`, `txn_id`, `txn_status`, `txn_date`, and `txn_amount`. The list shows the 20 most recent transactions by transaction date.
- **Installment amounts:** `schedule_entries[].scheduled_amount` returns the original installment amount. `schedule_entries[].amount` is the remaining amount due on the entry.
### **Why is this important?**
You can see how much of each installment you have collected, and which transactions paid it.
### **How can you use it?**
No additional setup is required. Retrieve the payment schedule for an invoice, and read the new fields in the response.
## See in-progress payments in a subscription's invoice history
On the subscription details page, the invoice list under **History** now shows a **Payment Initiated** hourglass icon next to an invoice when a payment is in progress. Hover over the icon to see a tooltip.
### **Why is this important?**
You can tell at a glance which invoices have a payment underway, so you don't retry or chase a payment that is already in progress.
### **How can you use it?**
No additional setup is required.
## Enter quantities on standalone credits for per-unit items
You can now enter a quantity when you issue a [standalone credit](https://www.chargebee.com/docs/billing/2.0/invoices-credit-notes-and-quotes/credit-notes) for an item that uses per-unit pricing. This works in the Chargebee Billing UI and in the API. Earlier, standalone credits did not accept a quantity for these items.
### **Why is this important?**
You can credit the exact number of units instead of working out the total amount by hand.
### **How can you use it?**
1. Log in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. Open the customer record, select **Manage Credits**, and then select **Issue refundable credits**.
3. Add the per-unit item and enter the quantity.
## Get the entity currency from the API
You can now retrieve the currency of a business entity from the API.
### **Why is this important?**
You can use each entity's currency in your own reports and integrations without keeping a separate list.
### **How can you use it?**
No additional setup is required.
## See more details on pending invoices
[Pending invoices](https://www.chargebee.com/docs/billing/2.0/invoices-credit-notes-and-quotes/invoice-operations) now show details that were not available before, such as the billing address, shipping address, and payment instructions.
### **Why is this important?**
You can review the full invoice and check the billing and shipping details on a pending invoice before you close it.
### **How can you use it?**
No additional setup is required.
## Void and delete invoices of transferred customers at the source entity
On sites with [multiple business entities](https://www.chargebee.com/docs/billing/2.0/multi-business-entity/mbe-invoices), you can now void and delete the invoices of a customer you transferred to another entity. You do this from the source entity.
### **Why is this important?**
If an invoice needs to be voided or deleted after a customer transfer, you can handle it in the source entity where the invoice remains.
### **How can you use it?**
No additional setup is required.
## More audience fields and fuller exports in Renewal Optimization
You can now build [Renewal Optimization audiences](https://www.chargebee.com/docs/growth/renewal-optimization/managing-renewal-optimizations) with more standard fields, plus subscription and customer custom fields, and coupon filters. Additionally, the **Export as CSV** file from **View Subscribers** now includes:
- Current and scheduled coupons
- Current and scheduled item tiers
- The subscription and customer custom fields your audience uses
- The actual date each scheduled change takes effect
Reviewing scheduled changes for large audiences is now smoother and more reliable.
### **Why is this important?**
- You can target the exact subscriptions you want and check them in the file before you run a change.
- The export shows what will change for each subscription, and when.
### **How can you use it?**
1. Log in to your [Chargebee Growth site](https://app.retention.chargebee.com/company/sign-in).
2. Go to **Renewal Optimization** > **+ Create Renewal Optimization**, or reopen a draft. In the **Audience** step, add your conditions, including custom fields.
3. Go to **Configurations** > **View Subscribers**.
4. Select **Export as CSV**.
## Track every targeting decision in the Activity log
Targeting explanations in the [Activity log](https://www.chargebee.com/docs/growth/settings/activity-log-and-error-reporting) now show the full decision path for offers and cancel pages. You can see each sub-audience rule Growth checked and whether it passed or failed. You can also see which branch a percentage split assigned, and the final offer, cancel page, control, or no-target result. Sensitive values are redacted. The log also no longer fills up with duplicate Targeting Evaluation entries when a session repeats.
### **Why is this important?**
You can work out why a customer saw a particular offer without reading the play configuration. Real activity is easier to find in the log.
### **How can you use it?**
1. Log in to your [Chargebee Growth site](https://app.retention.chargebee.com/company/sign-in).
2. Go to **Settings** > **Activity log** and select a **Targeting Evaluation** entry to read the decision path.
## Remove stale Chargebee data after a HubSpot redirect
When you run [Redirect Sync](https://www.chargebee.com/docs/billing/2.0/integrations/hubspot-q2c-configuration#sync-dashboard) in HubSpot Quote-to-Cash, Chargebee now clears the Chargebee properties on the HubSpot record you are leaving. This applies when you redirect a customer to a different contact or company, a subscription to a different deal, or an item price to a different product.
### **Why is this important?**
Previously, Chargebee billing data remained on the old HubSpot record after Redirect Sync, which could lead your team to mistake it for the currently linked record. With this enhancement, HubSpot no longer shows Chargebee billing data on a record that is no longer mapped to a Chargebee record.
### **How can you use it?**
To redirect a record:
1. Log in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. Go to **Apps** > **Go to Marketplace** > **Sales & CRM**.
3. Under **Apps connected**, click **HubSpot Quote To Cash**.
4. On the Sync Dashboard, click **View sync log**, and select the record.
5. Click [Redirect Sync](https://www.chargebee.com/docs/billing/2.0/integrations/hubspot-q2c-configuration#sync-dashboard).
Chargebee unlinks the mapping between the Chargebee and HubSpot record, clears the Chargebee properties on the previous HubSpot record, then syncs to the new HubSpot record based on the mapping criteria.
## See item name, billing frequency, and currency on omnichannel subscriptions
The [omnichannel subscription](https://www.chargebee.com/docs/billing/2.0/mobile-subscriptions/omnichannel-play-store#view-omnichannel-subscriptions-in-chargebee) details page now shows the item name, billing frequency, and currency.
### **Why is this important?**
You can see what the customer bought, how often it bills, and which currency it uses without leaving the subscription.
### **How can you use it?**
1. Log in to your [Chargebee Billing site](https://app.chargebee.com/login).
2. In the left navigation, go to **Omnichannel Subscriptions**.
3. Select a subscription. The details page shows the **Item Name at Source**, **Billing Frequency**, and **Currency**.
## Export omnichannel subscriptions
You can now export [omnichannel subscriptions](https://www.chargebee.com/docs/billing/2.0/mobile-subscriptions/omnichannel-filters) from the list page as a CSV.
### **Why is this important?**
You can download omnichannel subscription data for reporting instead of copying each record from the list.
### **How can you use it?**
Open **Omnichannel Subscriptions**, select **Export**, and download the CSV. You can [filter the list](https://www.chargebee.com/docs/billing/2.0/mobile-subscriptions/omnichannel-filters) first if you want a specific set of subscriptions.
## Filter omnichannel subscriptions by ID at source
You can filter the Omnichannel Subscriptions list by [ID at source](https://www.chargebee.com/docs/billing/2.0/mobile-subscriptions/omnichannel-filters), the identifier Apple App Store or Google Play Store uses for the subscription.
### **Why is this important?**
You can find a store subscription from its Apple or Google identifier when you do not have the Chargebee subscription ID.
### **How can you use it?**
1. Log in to your [Chargebee Billing site](https://app.chargebee.com/login) and go to **Omnichannel Subscriptions**.
2. Click **Filter list**.
3. Click **Add Filter**.
4. From the **Choose Attribute** list, select **ID at source**.
5. Specify the filter value or condition.
6. Click **Apply Filter** to update the subscriptions list.
## One clear trial expiry message instead of stacked banners
If you moved from Atomic Pricing or Retention to Chargebee Growth and your trial is active or has ended, you no longer see the Welcome and Trial Expired banners at the same time. A dedicated trial expiry experience now replaces the old trial banner. Understand your trial status and the next step from one clear message, instead of interpreting overlapping welcome and expiry banners.
## Contract term end date now matches your new billing date
When you added or changed a customer's [Calendar Billing](https://www.chargebee.com/docs/billing/2.0/subscriptions/calendar-billing) date during an active [contract term](https://www.chargebee.com/docs/billing/2.0/subscriptions/contract-terms), the subscription's renewal date moved to the new date, but the contract term end date stayed at its original value. This left the contract end date out of step with the renewal cycle until the contract itself renewed. This is now fixed. After you change the billing date, the contract term end date aligns with the new date on the next renewal.
## Ramps page now displays fully after you save a ramp
After you created and saved a [Ramp](https://www.chargebee.com/docs/billing/2.0/subscriptions/ramps), the Ramps page would sometimes open with its top section cut off. The page header and the Chargebee logo in the left navigation were pushed out of view. This happened on newly created ramps in a short browser window, and clearing the cache didn't help. This is now fixed, and the page displays in full after you save a ramp.
## Wallet buttons and expanded payment fields now fit the checkout
Fixed an issue in [Payment Components](https://www.chargebee.com/docs/payments/2.0/payment-components/overview) where the Google Pay button for Deutsche Bank and the Apple Pay button outside Safari stayed at a fixed size instead of using the width of their container. In [In-App Checkout](https://www.chargebee.com/docs/billing/2.0/hosted-capabilities/hosted-checkout#in-app-layout), expanding a payment method could also leave its fields out of view. Those buttons now fill the container, and In-App Checkout scrolls to show the expanded method's fields.
## Klarna phone and country fields show the right values
Fixed an issue in the [Klarna via Adyen](https://www.chargebee.com/docs/payments/2.0/payment-gateways-and-configuration/adyen-klarna) form in [Payment Components](https://www.chargebee.com/docs/payments/2.0/payment-components/overview). For a United States billing address, the phone field showed only a plus sign, and the country list showed internal label keys instead of country names. The phone field now starts with the billing country's dial code, and the country list shows country names.
## See whether each Advanced Sync Rule comes from Site or Entity
On [Oracle NetSuite](https://www.chargebee.com/docs/billing/2.0/integrations/netsuite) connections with [multiple business entities](https://www.chargebee.com/docs/billing/2.0/multi-business-entity/mbe-netsuite) under one site, setting an entity-only value, such as an invoice prefix, could silently stop a shared site-level setting, such as an exchange rate rule, from applying to that entity. This is now fixed. Each rule on an entity's [**Advanced Sync Rules**](https://www.chargebee.com/docs/billing/2.0/integrations/netsuite-config#step-7-configure-advanced-sync-rules) page also shows a Site, Entity, or Default label, so you can see where its value comes from. To turn this on, contact Chargebee Support.
## Fixed wrong grant configuration version applied to top-up charges
Fixed an issue where adding a charge with a grant configuration to an existing subscription as a top-up applied an older version of the grant configuration instead of the latest one. This occurred when you had updated the grant configuration of the charge more than once, such as by changing the grant amount. The top-up now uses the latest version.
## Fixed coupon error when changing quantity with a New Customer coupon
Fixed an issue where changing the quantity of a subscription showed the error "Cannot apply the coupon to this customer." This occurred on sites with Coupon Eligibility turned on, when the subscription already had a [coupon](https://www.chargebee.com/docs/billing/2.0/product-catalog/coupons) with the **New Customer** eligibility type and the customer had paid an invoice. The quantity change was saved and the coupon stayed applied, but the message suggested that the coupon was rejected. You no longer see this error when you change the quantity.
## Fixed missing upcoming payments on parent customers in an account hierarchy
Fixed an issue where the parent customer page showed "No upcoming payments" in an [account hierarchy](https://www.chargebee.com/docs/billing/2.0/customers/account-hierarchy) with consolidated invoicing turned on. This occurred when the parent had no subscription of its own but was the invoice owner and payment owner for active child subscriptions, even though the child subscriptions showed an upcoming invoice. The parent customer page now shows the upcoming payments for these child subscriptions.
## Payment schedule status labels now match the API
Fixed an issue where the status labels on the **Payment Schedule** card of the invoice details page did not match the statuses that the [payment schedule API](https://apidocs.chargebee.com/docs/api/payment_schedules) returns. The card now shows the same statuses as the API: Posted, Payment Due, and Paid.
## Skip pause offers now respect billing periods on Stripe
Fixed an issue where a Stripe customer who accepted a **skip** pause offer was paused for the set number of months instead of the set number of billing periods. For example, a skip of 3 on a yearly plan paused the subscription for 3 months instead of 3 billing periods. Skip pause offers on Stripe now skip the number of billing periods you configure.
## Fixes for audience conditions that broke Simulate
Fixed three issues that made Simulate fail or return an empty audience in [Renewal Optimization](https://www.chargebee.com/docs/growth/renewal-optimization/renewal-optimization):
- **Changing operators:** Switching from **Is one of** to **Is** after selecting a value could leave an invalid condition. Values now clear when the operator changes.
- **Billing-date filters:** **Next billing at** now works with the **Is** operator.
- **Pasted IDs:** Leading and trailing spaces are removed automatically, so they no longer prevent subscription matching.
## Improved Renewal Optimization execution & analytics reliability
Fixed issues that affected the reliability and accuracy of Renewal Optimization runs:
- **Complete rechecks:** Every subscription is now rechecked after Simulate and before updates are applied, rather than only part of each batch.
- **Automatic retries:** Failed batches are retried when large runs hit rate limits.
- **Full-run reporting:** The Performance tab no longer stops at 1,000 subscriptions. It and the execution log summary reflect the full run, and execution results load correctly.
- **Safer publishing:** After publishing, you go directly to the results page while execution finishes in the background, reducing the risk of publishing the same run twice.
## View Subscribers now shows every scheduled change
Fixed an issue where View Subscribers could leave out some scheduled changes on a subscription with several of them. For example, a scheduled coupon didn't appear next to a scheduled plan change and a scheduled add-on. Simulations that used scheduled changes could also fail, or price tiered plans and add-ons differently than Chargebee Billing. View Subscribers now lists plan, add-on, and coupon changes, and simulations with scheduled changes run successfully and use the same pricing as Billing.
## Fixes for the offer editor and offer cards
Fixed four issues in the offer editor and offer cards. Retention offers using the [loss aversion card](https://www.chargebee.com/docs/growth/experiences/loss-aversion-cards) presentation didn't show the Design section, so you couldn't change the layout, items, or activities. If you deleted every activity on an Activity card, the section disappeared and you couldn't add activities back. AI-generated offer text was lost when you moved from the AI results page to the offer editor. And one card with malformed content could blank the whole page, including the hosted cancel flow. Design options are now available, empty Activities sections stay visible with **Add activity**, AI-generated content carries into the editor, and a card that can't display no longer affects the rest of the page.
## Fixes for app updates, site names, placements, and AI branding
Fixed several admin issues. App updates failed for Growth V2 apps that had no app-level funnel routing. You couldn't edit the site name for an app with a disconnected integration. Updating a placement could return an error. Generate branding didn't work after the AI model changed. Saving a language could fail when the English placeholders weren't set. All of these now work as expected.
## Language and locale values sync to HubSpot
Contacts and companies could fail to sync to HubSpot, and Sync Health could show "No records synced," when the Chargebee language or locale did not match a HubSpot language property. Related subscription deals were skipped because the contact or company had not synced. Chargebee now sends the locale in the form HubSpot accepts, so the contact, company, and related deal can sync. No additional setup is required.
## Saudi Arabia prices use English characters
Prices for Saudi Arabia on omnichannel subscriptions could show Arabic characters for the amount and the currency. Chargebee now shows those prices in English characters, such as SAR 0.99. No additional setup is required.